Contact information

DISTANCE SALES AGREEMENT

ARTICLE 1 – PARTIES

SELLER:
FLOWER ART INTERNATIONAL FZE
Ajman, United Arab Emirates
Website: www.giftdeliveryturkey.com
Phone: +971 504693458
Email: info@giftdeliveryturkey.com

BUYER:
The customer placing the order through the website (hereinafter referred to as the “Buyer”).

ARTICLE 2 – SUBJECT OF THE AGREEMENT

The subject of this Agreement is to determine the rights and obligations of the parties regarding the sale and delivery of the product/service ordered electronically by the Buyer through www.giftdeliveryturkey.com.

The Buyer declares that they have read and understood all preliminary information regarding:

  • The essential characteristics of the product/service

  • The total sales price including applicable taxes

  • The payment method

  • Delivery conditions

  • The right of withdrawal

The Buyer confirms these electronically before placing the order.

The pre-information form and invoice issued during checkout constitute an integral part of this Agreement.

ARTICLE 3 – EFFECTIVE DATE

This Agreement enters into force on the date the Buyer electronically confirms the order.

ARTICLE 4 – DELIVERY OF GOODS / PLACE OF PERFORMANCE

The product/service shall be delivered to the address specified by the Buyer during the order process and to the recipient designated by the Buyer.

ARTICLE 5 – DELIVERY COSTS AND PERFORMANCE

Delivery costs are borne by the Buyer unless otherwise stated on the website (e.g., promotional free delivery).

Delivery shall be made as soon as possible after payment is successfully received and product availability is confirmed, and in any case within a maximum legal period of 30 days.

The Seller reserves the right to extend this period by an additional 10 days by notifying the Buyer.

If payment is not completed or is canceled in bank records, the Seller shall be released from the obligation to deliver the product/service.

ARTICLE 6 – BUYER’S DECLARATIONS AND OBLIGATIONS

The Buyer must inspect the product upon delivery and shall not accept visibly damaged goods (broken, crushed, torn packaging, etc.).

Once accepted, the product shall be deemed delivered in good condition.

If the Buyer wishes to exercise the right of withdrawal, the product must not have been used and must be returned with the original invoice.

If the Buyer’s credit card is unlawfully used by unauthorized third parties without the Buyer’s fault and the bank refuses payment to the Seller, the Buyer agrees to return the product within 3 (three) days, provided it has been delivered. In such case, return shipping costs shall be borne by the Buyer.

ARTICLE 7 – SELLER’S DECLARATIONS AND OBLIGATIONS

The Seller is responsible for delivering the product/service in sound condition and in compliance with the order specifications.

If the product is to be delivered to a third party designated by the Buyer, the Seller shall not be held responsible if such person refuses to accept delivery.

Delivery times may be delayed due to force majeure events, including but not limited to adverse weather conditions, traffic congestion, or operational disruptions.

Upon receiving a valid withdrawal notice, the Seller shall refund the payment within 10 days and may collect the returned goods within 20 days.

If performance becomes impossible, the Seller shall notify the Buyer before the delivery deadline and refund the payment within 10 days.

ARTICLE 8 – INFORMATION, PROMOTIONS AND DATA SECURITY

During registration and checkout, the Buyer may be required to provide personal information including name, surname, email address, phone number, and delivery address.

Payment information may also be required for transaction processing.

Such information may be used for:

  • Processing and delivering orders

  • Payment processing

  • Customer communication

  • Marketing and promotional purposes

  • Improving services

  • Managing memberships

The Buyer may unsubscribe from promotional emails or SMS communications at any time.

Financial information may be shared with banks, payment providers, and relevant third parties solely for processing transactions.

ARTICLE 9 – PRODUCT / SERVICE CHARACTERISTICS

The type, quantity, brand/model, color, and total sales price of the product/service are as specified on the product page and invoice and form an integral part of this Agreement.

ARTICLE 10 – CASH PRICE

The cash price of the product/service is specified in the invoice issued after the order is completed.

ARTICLE 11 – INSTALLMENT PRICE

If installment payment is selected, the price and payment terms are specified in the invoice and governed by the agreement between the Buyer and their bank.

ARTICLE 12 – INTEREST

In case of installment payments, the Buyer is responsible to their bank for any interest applied under their credit card agreement.

ARTICLE 13 – DOWN PAYMENT

If applicable, the down payment amount is specified in the invoice.

ARTICLE 14 – PAYMENT PLAN

If the Buyer selects installment payment, the selected installment option at checkout shall apply. The Buyer is responsible for tracking payments via their bank statements.

ARTICLE 15 – RIGHT OF WITHDRAWAL

The Buyer may exercise the right of withdrawal within 14 (fourteen) days from delivery, except for products that are excluded by nature.

To exercise this right, the Buyer must notify the Seller via email or phone within the specified period.

Refunds shall be processed within 14 days after receipt of the returned goods.

Return shipping costs for eligible withdrawals shall be borne by the Seller unless otherwise specified.

ARTICLE 16 – PRODUCTS NOT ELIGIBLE FOR WITHDRAWAL

The right of withdrawal does not apply to:

  • Perishable goods (flowers, cakes, chocolates, etc.)

  • Customized or personalized products

  • Goods prepared specifically upon the Buyer’s request

  • Hygienic goods once opened

  • Digital content and software

ARTICLE 17 – DEFAULT

If the Buyer defaults on installment payments, they shall be responsible to their bank under the credit card agreement. The Seller reserves the right to pursue legal remedies for unpaid amounts.

ARTICLE 18 – GOVERNING LAW AND JURISDICTION

This Agreement shall be governed by the laws of the United Arab Emirates.

Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts of Ajman, United Arab Emirates.