Refund policy

DISTANCE SALES AGREEMENT

ARTICLE 1

PARTIES

SELLER:
FLOWER ART INTERNATIONAL FZE
Ajman, United Arab Emirates
Phone: +971 504693458
Email: info@flowerartistanbul.com

BUYER:
Customer (Hereinafter referred to as the “Buyer”)

ARTICLE 2

SUBJECT OF THE AGREEMENT

The subject of this Agreement is the sale and delivery of the product(s)/service(s) ordered electronically by the Buyer through the website www.flowerartistanbul.com, including the determination of the rights and obligations of the parties in accordance with applicable consumer protection and distance selling regulations.

The Buyer declares that they have been informed about the essential characteristics of the product/service, sales price, payment method, delivery conditions, and right of withdrawal, and confirms these electronically before placing the order.

The pre-information form and invoice presented on the payment page of www.flowerartistanbul.com constitute an integral part of this Agreement.

ARTICLE 3

AGREEMENT DATE

This Agreement shall be deemed accepted upon electronic approval by the Buyer on the date the order is placed.

ARTICLE 4

DELIVERY OF GOODS/SERVICES

The product/service shall be delivered to the address specified by the Buyer during the order process and to the recipient designated by the Buyer.

ARTICLE 5

DELIVERY COSTS AND PERFORMANCE

Delivery costs shall be borne by the Buyer unless otherwise stated on the website (e.g., free delivery promotions).

Delivery shall be made as soon as possible after stock availability is confirmed and payment has been received. In any case, delivery shall be completed within 30 (thirty) days.

If payment is not received or is canceled in bank records, the Seller shall be released from the obligation to deliver.

ARTICLE 6

BUYER’S DECLARATIONS AND OBLIGATIONS

The Buyer shall inspect the goods upon delivery and shall not accept damaged or defective goods (e.g., crushed, torn packaging).

Once accepted, the goods shall be deemed delivered in good condition.

If the Buyer’s credit card is unlawfully used by third parties without the Buyer’s fault and the bank refuses payment to the Seller, the Buyer shall return the product within 3 (three) days, provided that it has been delivered.

ARTICLE 7

SELLER’S DECLARATIONS AND OBLIGATIONS

The Seller is responsible for delivering the product/service in full compliance with the specifications stated in the order.

If delivery is to a third party designated by the Buyer and that person refuses delivery, the Seller shall not be held responsible.

In case of force majeure (including weather conditions affecting flower delivery timing), delivery time may be delayed.

If performance becomes impossible, the Seller shall inform the Buyer and refund the payment within 10 (ten) days.

ARTICLE 8

INFORMATION, PROMOTIONS AND DATA SECURITY

The Buyer agrees that personal information such as name, address, phone number, email address, and payment details may be collected for:

  • Processing orders

  • Completing payments

  • Delivering products

  • Customer communication

  • Marketing and promotional purposes

  • Managing memberships

Financial information may be shared with banks and payment providers solely for transaction processing purposes.

The Buyer may unsubscribe from promotional communications at any time.

ARTICLE 9

PRODUCT/SERVICE CHARACTERISTICS

The type, quantity, model, color, and full sales price of the product/service are as stated on the product page and invoice and form an integral part of this Agreement.

ARTICLE 10

CASH PRICE

The cash price is indicated in the invoice sent to the Buyer after order completion.

ARTICLE 11

INSTALLMENT PRICE

If installment payment is selected, the price and terms shall be as specified in the invoice and governed by the agreement between the Buyer and their bank.

ARTICLE 12

INTEREST

In case of delayed payment under installment plans, the interest rate shall be determined according to the Buyer’s bank agreement.

ARTICLE 13

DOWN PAYMENT

If applicable, the down payment amount is specified in the invoice.

ARTICLE 14

PAYMENT PLAN

Installment options selected at checkout are binding. The Buyer is responsible for tracking payments through their bank statements.

ARTICLE 15

RIGHT OF WITHDRAWAL

The Buyer may exercise the right of withdrawal within 14 (fourteen) days from delivery, unless the product falls under non-returnable goods specified below.

To exercise this right, the Buyer must notify the Seller via email or phone within the specified period.

Refunds shall be processed within 14 (fourteen) days after receipt of the returned goods.

ARTICLE 16

NON-RETURNABLE GOODS

The right of withdrawal does not apply to:

  • Perishable goods (including flowers, cakes, chocolates)

  • Customized/personalized products

  • Goods prepared specifically for the Buyer

  • Hygienic products once opened

  • Digital content and software

ARTICLE 17

DEFAULT

In case of default due to credit card installment payments, the Buyer shall be responsible to their bank under the applicable credit card agreement.

ARTICLE 18

GOVERNING LAW AND JURISDICTION

This Agreement shall be governed by the laws of the United Arab Emirates.

Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts of Ajman,